Mentivo ("we", "our", "us", or the "Firm") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains the types of personal data we collect from you, how we use that information, and the rights you have in relation to that information.
This Privacy Policy is governed by the Personal Data Protection Act 2012 of Singapore (the "PDPA") and all applicable data protection legislation. By accessing our website, using our services, or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
In this policy, "personal data" means information about an identifiable individual, whether alone or in combination with other data or information. It includes information such as names, contact details, identification numbers, financial information, and other data that could identify an individual.
We collect personal data through various channels, including our website, consultation forms, emails, telephone calls, and in-person meetings. The types of personal data we may collect include:
We collect personal data directly from you when you engage our services, communicate with us, or use our website. In some cases, we may collect information about you from third parties, such as referrals, publicly available sources, or other entities involved in your legal matters, but only where we have the proper authorization or legal basis to do so.
We collect and use your personal data for the following purposes:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
We may share your personal data with the following categories of recipients:
We may disclose your personal data to third-party service providers who perform services on our behalf, such as:
These service providers are bound by contractual obligations to keep personal data confidential and secure, and to use it only for the purposes for which we disclose it to them.
We may disclose your personal data:
We may share your personal data with:
Such disclosures will only be made where necessary for the provision of our legal services, with your consent, or where we have another legal basis for doing so.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider:
For client matters, we typically retain your personal data for a period of 7 years after the conclusion of your matter, subject to specific legal, regulatory, or business requirements that may require a longer or shorter retention period.
We maintain a data retention policy that sets out the criteria for determining how long we will retain different types of personal data. For marketing purposes, we will retain your information until you unsubscribe or request deletion, subject to our legitimate business interests and legal requirements.
When personal data is no longer needed, we securely delete or anonymize it, or dispose of it in a secure manner.
We have implemented appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal data transmitted to or stored on our systems.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Under the PDPA, you have the right to:
To exercise these rights, please contact us using the contact details provided at the end of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We will respond to all such requests within the time required by applicable data protection laws. Please note that in certain circumstances, we may not be able to comply fully with your request, for example, if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.
We operate primarily in Singapore, but in the course of providing our services, we may transfer personal data to countries outside of Singapore. When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your personal data and to comply with applicable data protection laws.
These safeguards may include:
By providing your personal data to us, you acknowledge that such transfers may occur. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy.
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal data from individuals under 18. If we become aware that we have collected personal data from an individual under 18 without verification of parental consent, we will take steps to delete such information from our systems.
If you are a parent or guardian and believe that we might have inadvertently collected personal data from your child, please contact us immediately using the contact details provided at the end of this Privacy Policy.
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
We will obtain your consent to any material changes if and where this is required by applicable data protection laws. You can determine when this Privacy Policy was last revised by checking the "Last Updated" date displayed at the bottom of this Privacy Policy.
We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your data protection rights, please contact us at:
Mentivo
9 Straits View
Marina One West Tower
Singapore 018937
Attention: Data Protection Officer
Email: [email protected]
Phone: +65 6535 3600
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of Singapore (Personal Data Protection Commission).
Last Updated: April 11, 2025